Bank has traditionally shown immense concern for the customers and  its purpose of inception was to  fulfill the needs of Small Man. Bank has progressed with the old values . We are today more conscious of customer needs and are continuously aspiring to add value to the customer by offering excellent customer service and a wide range of products. Bank has also designed Customer Centric Policies for various services in the Bank with the purpose of introducing more transperancy in providing effective customer service. 
 
Bank has heavily leveraged on technology to offer many technology enabled products like SMS Banking , Debit card in tie up with VISA and Net Banking. All Branches of the Bank are linked through Core Banking.

The customer centric approach has made Bank  very conscious of its social responsibilities. Bank has taken various measures to provide employment to Kith and kin of individuals  who have suffered or gave up their lives for saving the honour and integrity of the country.