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Digital Services to the Customers

1) ReKYC:  
According to RBI guidelines, Banks are mandated to periodically update its Customer's Basic Information and KYC Documents. 
To update KYC Details, please click here


Checklist for Updation of KYC Details

  1. Customer Number, PAN Number and Aadhar Number. 
  2. Keep scan copies of Original PAN, Original Aadhar and Latest Photograph in JPEG, JPG, PNG format (Not exceeding 2 MB size).  



Steps for updating KYC Details

  1. Click on Re-KYC from Saraswat Bank Website. 
  2. Enter Customer Number, PAN Number* for Validation purpose. Then customer has to validate OTP received on Registered Mobile Number. 
  3. Customer’s Basic Information will be fetched from Bank’s System and shown on screen. Customer has to check information. 
  4. If customer does not want to change, then click on “No Change” and provide consent to Self-Declaration. 
  5. If customer wants to change details, then click on “Change Details” and process for change in Permanent Address**, Mailing Address**, Annual Income and Occupation. 







*If PAN, Aadhaar Number is not updated in bank records, kindly contact nearest branch to update KYC details. 
**In case of "Change of Details", Address will be fetched as per Aadhar from UIDAI and same will be processed for change in Permanent Address, Mailing Address.
***Re-KYC Portal is best viewed on Desktops and Laptops.

2) AEPS Menu:  
AEPS (Aadhaar Enabled Payment System)
The "AEPS" tab allows customers to enable their accounts for Aadhaar Enabled Payment System (AFPS) services. By accessing this tab, customers can activate AEPS functionality, which enables them to perform Cash Withdrawal and Balance Inquiry transactions using their Aadhaar number. This feature enhances convenience and accessibility for customers, allowing them to conduct banking transactions seamlessly through biometric authentication.

Steps for updating AEPS flag

  2. Customer’s Basic Information will be fetched from Bank’s System and shown on screen.
  3. Click on the Consent and Account list is displayed on the screen, select the Appropriate Account for enabling the AEPS transactions.
  4. Click on submit button.  

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