VideoKYC

LIGHTS. CAMERA. KYC.

Video KYC is a quick and easy way to open online Savings account of New Individual Customers from the comforts of your home/office. It ensures that the online journey for opening Savings account remains safe, simple, and fast eliminating the need to visit the branch for KYC.

Key Benefits

Full KYC savings account in few minutes.
Safe
Saves time.
Convenient

Eligibility Criteria

18 years of age or above
A resident of India with a valid Indian address proof
New to bank

How to Apply?
Go to the link available on the Saraswat Bank Official website or scan the QR code available at Branch premises/ATMs to initiate the on-boarding process.
Video KYC Link Click here

What do you need?

A Smart mobile phone or desktop with camera and microphone access
Internet connection [preferably 4G]
Aadhaar Number
Original PAN card
Blank white sheet and a blue/black pen for signatures

FAQs

What does Video KYC mean?

Video KYC means completing your account opening formality online. Under Video KYC process, you will complete your KYC process through a Video session with Bank official. With the video KYC process, you will not be required
to visit the branch for completion of KYC.

What are the different steps involved in Video KYC process?

In the Video KYC process, you have to fill up your details online.
After you fill up all the required details, an official of the Bank will carry out basic checks through video interaction. The said official of the Bank will guide you through the process.
Keep your original PAN card, a blank sheet of paper, and a blue/black pen handy.
You will get a full-fledged bank account after the Video KYC is done.
For getting the account activate, funding is required. Your selected Branch staff will connect with you for collection of Cheque/cash for funding.

Who is eligible to carry out video KYC?

Video KYC is only applicable to individuals who will be Saraswat Bank customers for the first time i.e., New to Bank. Existing customers can call our customer care number 1800-22-9999 or 1800-266-5555 or visit the nearest Saraswat Bank branch for any other service/product.

What are the documents required to do video KYC?

Aadhaar Number
Original PAN
A blank white sheet of paper and blue/black pen

What are the pre-requisites to keep in mind before video KYC?

Please ensure that you have uninterrupted data connectivity when you are going through the Video KYC process.
Please ensure that your background is blank. Also ensure that your background is light (preferably white) in colour, and no other person should come into the frame during the Video KYC process.
Please keep your Aadhaar number and your original PAN Card handy during the process.
Please make sure that you have a blank white paper with black/blue pen available during the Video KYC process to provide your signature.

What are the advantages of doing a video KYC?

The end-to-end process of getting a full-fledged bank account can be carried out from the comfort of your home/office through an online zero-contact process. Through this process you can open a full KYC complied savings account by saving your valuable time and without any physical contact.

Is Aadhaar required for video KYC?

Yes, Aadhaar is required to do the video KYC. Aadhaar authentication is done through OTP received on the registered mobile number.

Is PAN required for video KYC?

Yes, physical PAN card is mandatory for doing the video KYC. You will have to show the original copy of PAN card during the video call with our bank executive for verification purpose.

I already have an account with Saraswat Bank. Can I open another account with video KYC?

Video KYC is only available to individuals who are new to the bank i.e., new customers who do not have any relationship with Saraswat bank. Existing customers can call our customer care number 1800-22-9999 or 1800-266-5555 or walk into the nearest bank branch for any other service/product.

Can I do video KYC account opening through my mobile phone?

V-KYC process can be done through smart mobile phone by clicking on link. This is a progressive link which is compatible across various mobile devices.

Can I complete video KYC through a web browser?

Video KYC can be done through the video KYC link that opens in a web browser. Make sure that you are using the Google Chrome browser for Android Users & Safari Browser for IOs Users to carry out the video KYC process. There is no requirement for any video calling applications such as WhatsApp or Google Duo.

Can I complete my video KYC through a WhatsApp/Skype video call?

Since video KYC is carried out through the web browser, WhatsApp/Skype is not required.

My video does not start on my browser. What should I do?

Video KYC can be done on Google Chrome for android mobile devices and Safari browser for Apple I-phones. On a laptop, video KYC can be done on Google Chrome. If you are using other browsers like Internet Explorer, Opera Mini etc., then open the video KYC link in the browser as stated above.

Why do I need to give access to my location for the video KYC process?

Providing location access will help us in ascertaining your location. According to RBI guidelines, you need to be in India to carry out the video KYC. This is for verification purpose only and will not be shared with anyone.

Why do I need to give consent for my camera and microphone?

Since it is a video verification process, the consent to use the camera and microphone is needed to proceed with the video KYC process. This is for verification purpose only and will not be shared with anyone.

What should I do if the video call is interrupted in between the call due to connectivity issue?

If the video call drops in between, request you to restart the video call again by visiting the link given above.

I have tried carrying out the Video KYC process twice, but I am not successful due to slow internet connection and video quality. What can I do?

Our bank representative will reach out to you to help you complete the full KYC process. You can also visit your nearest branch to complete the process.

When can I carry out the video KYC process? Is it available 24*7?

You can carry out the video KYC on any day except Sundays and Bank Holidays between 10 AM and 6 PM.

What is the maximum time within which I have to complete my application?

You need to complete first 3 steps of your application within 3 days (72 hours) from the time you completed your Aadhaar based OTP verification.

I have rejected location access by mistake. What should I do?

You need to grant location access to proceed with the video KYC. Follow these steps if you have blocked the location access by mistake:

Go to Chrome settings.
Click on Site Settings
Go to location.
You will see a list of blocked websites.
Find the Saraswat website link.
Under permissions, select location.
Change the permission to 'allow' from 'block.'

My communication address is different from my Aadhaar address. Can I carry out the video KYC process?

Yes, you can. You can add a new communication address in the account opening journey. In case your current address is different from Aadhaar address, you need to upload Official Valid Documents like (Voter’s ID/Passport/Driving License) as proof and select options accordingly.

No Bank official is available for the Video KYC. What should I do?

We regret the inconvenience. Please check back later. We are open on all days except Sundays and Bank Holidays between 10 AM and 6 PM. Also, this can happen due to heavy traffic on our platform. We request you to please try again or schedule an appointment.

Is there any minimum camera pixel requirement for doing video KYC?

There is no minimum pixel requirement for the camera for doing video KYC.

Do I need to book an appointment for the Video KYC process?

No. You do not need to book an appointment for video KYC necessarily. You can carry out the video KYC on any day except Sundays and Bank Holidays between 10 AM and 6 PM. However, you do have an option to book an appointment in case you want to schedule it for a later date. You will receive an email and SMS with the meeting details and the link to start the video KYC.

Do I have to be in India to carry out the Video KYC process?

According to the Reserve Bank of India guidelines, you need to be in India to carry out the video KYC process.

Can I fill in the details online and carry out the video verification process later during the working hour?

Yes, you do have an option to book an appointment in case you want to schedule it for a later date. You can select a date and a time slot as per your convenience.

I do not have any current address proof. Will that be an issue during Video KYC process?

There is no requirement to show your current address proof. The permanent address is taken from the Aadhaar number that you provide during the online application. In case your current address is different from Aadhaar address, you need to upload Official Valid Documents like (Voter’s ID/Passport/Driving License) as proof and select options accordingly.

Do I need to add a nominee for my Saraswat Bank Digital Savings Account?

It is always good to have a nominee for your account. In case of unforeseen circumstances, your account funds can be transferred to the nominee without any hassle. You can, however, skip nominee details while opening the account and add one later.

Can a Joint Account be opened under Digital Savings Account?

Currently, the Saraswat Bank Digital Savings Account is available only for Single Account Holders.

How can I apply for a personalized debit card during the video KYC process?

Personalized debit card, Mobile Banking, Internet Banking and Cheque book facilities are by default marked as “YES” during the online form filling journey under ‘Channel Services’. You will get a Personalized Debit Card & Cheque Book within 7 working days from the date of Account opening. Customers can deselect any service which they don’t want to opt for.

How to begin with Mobile Banking?

You need a smartphone with an active internet data pack. Download the Saraswat Bank GoMo Mobile banking application from app store. Our GoMo Mobile Banking is currently available on Android & iOS.

How do I access my Internet Banking?

You can access our Retail Internet Banking through your desktop /laptop / mobile/ tab / through Saraswat Bank’s website www.saraswatbank.com

Is the Process secure?

This is an end-to-end encrypted safe & secure process.

What precautions should customers take?

1. Don’t share the Video KYC link that you receive on your phone with anyone else.
2. Customers should ensure that the link received by them through SMS redirects them to Saraswat Bank official Website that is hosted on bank’s domain name.
3. Connect for Video KYC only through the Link provided on the Account opening page of Saraswat Bank’s Website or through the link received from Saraswat Bank.
4. Keep your Aadhaar information safe. Saraswat Bank officials will never ask you to share Aadhaar details on the Video KYC call.

5. To ensure the authenticity of the officials, at the beginning of the call you can ask the officials to show you their identity card. You can even make a note of their employee ID and name.

How can I fund my Account?

Post successful completion of Account opening you will receive an SMS informing you your account details and you can fund your Account. Branch Officials will call you to collect the initial deposit amount through cheque or cash on T+1 basis.

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VideoKYC

LIGHTS. CAMERA. KYC.

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